Return Policy

You may return your purchase within 30 days from receipt for a full refund. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, HHTW cannot accept the returned items and cannot give a refund.


Exchange Policy

The Head Hunters Trophy Wear Online Shop does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Return Policy.

If you have received an incorrect product, we recommend you contact customer service at [email protected] and let the us know the details of your order.

If you have received a damaged or defective product, we recommend you email us at [email protected]. Our advisers are happy to assist you.

Provided your complete order is returned to us, and it complies with our returns policy, we will refund your shipping costs as well as the cost of the product. If you are only returning one item from a multiple item order, then unfortunately we will not refund the shipping costs. Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

For further information please feel free to email us at [email protected]